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GROWING ONLINE - METSO
Valve Manufacturer, Metso Automation Continues to Grow Online with Two New eBusiness Expansions
Popular Website Configurators Updated to Broaden Market Reach; Online Purchase Transactions and Quotations Integrated With New Lawson™ ERP System
Metso Corporation, worldwide recently went live with their new Global ERP system from Lawson™. Metso’s Automation Division in Massachusetts (also known as Jamesbury Valve) is a world-leading manufacturer of large industrial valves and actuators. Jamesbury has been an i-MARK customer since 2001, starting with an on-line ‘configure-to-order’ product selector, and then adding a distributor portal, a fully integrated (in real time) order management system, and an automated quotation builder and distribution system.
Although Lawson offers both an order management and a quotation (front-end) module as part of their package sold to Metso, Metso chose to expand and grow with i-MARK’s existing online ‘Pipeline System’ (OrderManager™) and Quotation System (QuoteBuilder™) both of which, we fully integrated into the new ERP system.
Concurrent with this integration and expansion project, Metso added a number of new valve and actuator control product lines to their online i-MARK product configuration system. Metso’s valve and actuator assembly wizard and configurator combination is considered the most comprehensive software of its kind in the industry and is heavily used by Metso’s distributors to quickly and accurately build valves, actuators and assemblies per customer-order.
Metso’s adoption of i-MARK’s web-self-service model gave them key side benefits, including an improved image as an on-line service leader, and greater customer satisfaction with more accurate order placement and speedier delivery. CSR’s spend time on the more complex and highly leveraged new business opportunities while i-MARK takes care of the rest.
Metso Automation has been Growing Online with the help of i-MARK’s web-self-service software for over ten years and shows no signs of letting up. Metso Automation is another of i-MARK’s expanding base of customers that Get It Online then starts Growing Online, with profitable sales growth and ROI included!
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